Frequently Asked Questions
Things we get asked a lot
We provide psychology, occupational therapy, and NDIS behaviour support for children, young people, and adults. We also provide support work and employment services. All services are delivered using evidence-based, trauma-aware, and person-centred approaches that promote safety, dignity, autonomy, and quality of life.
Our services are available to NDIS participants, including self-managed, plan-managed, and agency-managed participants, as well as individuals accessing private psychology or occupational therapy services. We also accept referrals from GPs, paediatricians, psychiatrists, allied health professionals, schools, and community services. Supports are tailored to the individual’s developmental stage, needs, and context.
Yes. We welcome referrals from general practitioners, paediatricians, psychiatrists, allied health professionals, schools, and community organisations. With informed consent, we provide appropriate communication and written feedback to referrers where clinically indicated.
Behaviour support is an evidence-based approach that aims to understand the purpose of behaviours of concern and reduce the need for restrictive practices. Our approach prioritises safety and wellbeing, respects human rights and autonomy, builds skills and capacity, and considers sensory, emotional, environmental, and communication factors.
Yes. We develop both interim and comprehensive Behaviour Support Plans in line with NDIS Quality and Safeguards Commission requirements. All plans are individualised, ethical, and regularly reviewed.
Restrictive practices are considered only when there is a serious and immediate risk of harm and only in accordance with NDIS legislation and guidelines. Our focus is always on reducing and eliminating restrictive practices through proactive, positive, and least-restrictive strategies, with ongoing monitoring and review.
We work with children, adolescents, and adults. All supports are developmentally appropriate and adapted to each person’s cognitive, emotional, and sensory needs.
Yes. All services are delivered using trauma-aware principles that prioritise emotional and physical safety, choice and collaboration, transparency, predictability, and trust.
You can get started by booking an appointment directly, submitting a referral as an individual or professional, or contacting us to discuss suitability and next steps. We aim to respond promptly and provide clear information about the process.
Yes. Where clinically appropriate and with informed consent, we provide written reports, Behaviour Support Plans, and feedback to referrers and support teams.
Yes. With consent, we work collaboratively with families, carers, and support networks to support understanding, consistency, and positive outcomes across home, education, community, and employment settings.
Services may be delivered in clinic, in the community, at home, in education settings, or in workplaces, depending on the individual’s needs and the service being provided. Availability can be discussed during intake.
Yes. We have Arabic-speaking staff available. Where possible, we aim to match individuals and families with practitioners who can support communication, cultural understanding, and comfort. Interpreter services can also be discussed if required.
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